Gerson Moving Services Privacy Policy

Last Modified: 12th January 2024

Abels Moving Services Ltd, AGM Bishops Ltd, AGM Gibraltar Ltd, Gerson Moving Services BV, Gerson Moving Services Ltd, Gerson Relocation Ltd,  Momentous Relocation Ltd, and The Senior Move Partnership (TSMP) collectively form the AGM Group. The AGM Group is dedicated to safeguarding and respecting your privacy.

The AGM Group offers various services including but not limited to moving, destination services, storage, immigration, relocation, and/or assignment. To deliver these services, we may need to collect certain personal information such as your name, contact details, and other identifying details for you and your family when applicable.

This Privacy Policy, in conjunction with the Terms and Conditions, our Data Subject Consent Letter if applicable, and any other referenced documents, outlines the personal information we gather, how we utilize it, who we may share it with, and the choices you have regarding the use of your information. We also detail the security measures we implement to protect your information and provide contact information for privacy-related inquiries. In certain situations, we may require you to sign a Data Subject Consent Letter to explicitly consent to the processing of your personal data as outlined in the Policy. However, the absence of such a request or a signed Data Subject Consent Letter does not definitively determine your consent, as by visiting our approved websites, applications, or Portals, or agreeing to receive services from us, you are deemed to accept and consent to the practices detailed in the Policy. Nevertheless, you retain the right to raise objections or make specific requests concerning the processing of your personal data, as further explained in the Your Rights as Data Subject section of this policy. Per GDPR regulations, you have the right to know the identity of your data controller, the legal entity responsible for determining the purposes and methods of processing your personal data.

Your relevant data controller may vary based on how you receive services from us. Here are the details:

Corporate Clients: If you are relocating for employment, your relevant data controller may be your employer who has engaged us for services. In this case, refer to your employer’s privacy policy for information on how your personal data is handled. AGM Group will process personal data as instructed by the data controller.

Direct Individuals: If you engage AGM Group for services, the relevant data controller is likely the specific AGM entity providing those services. Our list of companies can be found at agm.group.

Partners: If you are referred to AGM Group by a business partner, the partner may be your data controller. Refer to the partner’s privacy policy for information. AGM Group will process personal data as instructed by the data controller. For questions, contact us at dpo@agm.group or using the details in the How to Contact Us section below.

Data Collected from You

We may gather personal information (including personally identifiable information or sensitive personal data) about you and/or your family (“Your Data”) through the following methods:

1. Information Provided by You: You or your family may provide us with information by completing forms on our websites or by communicating with us via phone, email, or other means. This includes interactions when using our websites, inquiring about, or utilizing any of our immigration, moving, relocation, and/or assignment services (the “Services”). The information may consist of your and/or your family’s name, address, email address, phone number or other contact details, marital status, date of birth, occupation, role/title/area of responsibilities, financial and credit card details, personal preferences, descriptions, photographs, and other sensitive data (as required by relevant laws and regulations addressing insurance and related matters or necessitated for providing the Services).

2. Your Voluntary Disclosure: While providing the requested information is not mandatory, it could impact the scope of the “Services” we can provide you. We strive to maintain the accuracy, completeness, and timeliness of Your Data, and prompt notification of any changes to Your Data would greatly assist us in this endeavour (please refer to the How to Contact Us section below).

3. Information Collected for Service Provision: We gather information about you to offer the “Services” you have expressed interest in. We, along with our service providers and business partners, collect specific data through automated methods like cookies when you engage with our ads, mobile apps, or visit our web pages. This data may encompass your IP address, browser type, operating system, full URLs, referring URLs, and details of your interactions or engagements with our digital assets.

4. Third-Party Data Collection: We may utilize third-party web analytics services on our digital platforms to assess visitor behaviour. Additionally, we, in collaboration with our service providers and business partners, might gather insights into your activities on our digital assets for personalized content and advertising. This information could cover your interactions with specific pages or ads on our websites and your engagement across various digital platforms.

5. Information Sourced from External Parties: We maintain close partnerships with third parties (such as your employer, business associates, technical subcontractors, payment and delivery services, ad networks, analytics providers, search data sources, credit agencies, financial entities, criminal background check services, government bodies) and may receive data about you from these entities.

Cookies

Our website uses cookies to store information on your computer for future reference. Cookies are commonly utilized on the Internet without causing harm to your device. This practice improves your browsing experience and allows us to enhance our site. The cookies we use do not gather personal information that can identify you, such as your name. All of our websites currently use cookies to collect general, non-personal management information for website improvements. For instance, cookies help us analyse user navigation patterns and frequency of visits. Upon visiting any of the AGM Group websites, you will be prompted to consent to the use of cookies by clicking “Accept All”. However, you can customize your cookie preferences by visiting “Cookie Settings”. If you prefer not to have cookies enabled during your website visits, you can adjust your browser settings accordingly. Disabling cookies should not affect your website experience negatively. For instructions on how to disable cookies, please consult your browser’s help section or the manufacturer’s manual.

How Will We Use Your Information?

We may utilize Your Data for the following purposes:

  • Providing you and/or your family with the Services (as applicable)
  • Administering, operating, facilitating, and managing your and/or your family’s relationship and/or account with us, including contacting you or, if applicable, your designated representative(s) through post, telephone, or email
  • Notifying you about changes to the Services – Operating, evaluating, and improving our business (such as developing new products and services, troubleshooting, data analysis, testing and research, statistical and survey purposes), managing our communications, determining the effectiveness of and optimizing our advertising, analysing our products, services, websites, mobile applications, and any other digital assets, facilitating the functionality of our websites, mobile applications, and any other digital assets, ensuring the content of our site is presented effectively for you and your computer, and performing accounting, auditing, billing, reconciliation, and collection activities
  • Complying with applicable laws and regulations or requests from relevant judicial processes or governmental agencies
  • Adhering to industry standards and our policies

We may also utilize your information for Marketing purposes as outlined below:

  • With your consent, providing you, or allowing selected third parties to provide you with information (such as relocation research), recommendations, or advice regarding our offers, promotions, products, and services, including those you request from us. For existing customers, we will contact you only with information on goods and services similar to those previously purchased unless permitted under Applicable Data Protection Laws or with your consent for further marketing. For new customers, we (or permitted third parties) will only contact you if you have consented, unless otherwise permitted under Applicable Data Protection Laws. If you prefer not to have your data used in this manner or passed on to third parties for marketing purposes, you can request to opt out by contacting us at any time (refer to the How to Contact Us section below).

Disclosure of your data

We may share your data with:

  • Any member of our group, including our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, subject to the terms of this Privacy Policy.
  • Selected third parties, such as business partners, suppliers, and sub-contractors for the performance of services, credit reference agencies for assessing your credit score (where required), your employer, external medical bodies, disclosure and criminal check services, police forces and courts, and relevant immigration authorities for visa application processing.

We may also disclose your data to third parties:

  • In the event of a business sale or acquisition, we may disclose your data to the prospective seller or buyer.
  • If AGM Group or its assets are acquired by a third party, your data may be transferred.
  • If required by law, to comply with legal obligations, enforce our Terms and Conditions, protect rights, property, or safety.

Data retention and transfer of data to third countries

The AGM Group offers services globally, which may require the transfer of personal information to other countries. Your personal data collected by us may be moved to and stored in a location outside the European Economic Area (“EEA”) or Switzerland. It might also be processed by business partners or subcontractors engaged in providing services to you and your family, processing your personal details, and offering support services.

We ensure adequate protection of personal data through vendor contracts, Data Processing Agreements, Privacy Shield, or Model Contracts. By submitting your data, you consent to this transfer, storage, or processing.

We will take necessary steps to ensure that your data is treated securely and in compliance with our Privacy Policy. All the information you provide is stored on our secure servers, and we use encryption for transferring specific personal information. Safeguarding your data is our priority, and we are dedicated to protecting the information we gather. We have administrative, technical, and physical safeguards in place to protect your personal information against accidental, unlawful, or unauthorized access, disclosure, alteration, loss, or destruction.

We retain your personal data only for the period necessary to fulfil the purpose for its collection, unless required by Applicable Data Protection Law. If mandated by law or no longer needed for the primary purpose, we take steps to delete or de-identify your data. In some cases, the AGM Group must retain personal information for legal requirements like tax and audit purposes, which may extend its retention period.

If we provide you with a password for accessing specific parts of our websites or digital assets, you are responsible for maintaining its confidentiality and not sharing it with others.

While we strive to protect your data, please note that transmitting information over the internet is not entirely secure. Any data transmission to our websites or public domain digital assets is at your own risk. Once we receive your information, we implement strict procedures and security measures to prevent unauthorized access following industry standards.

Your rights as a data subject

Under the relevant data protection legislation, you have specific rights regarding your personal information that we hold. Additionally, we provide options for you to control the collection of your personal information, its usage, and how we communicate with you.

You have the choice to not provide us with personal information or to refrain from directly submitting information to us. However, if you choose not to provide your data when requested, you and/or your family may not be able to access the services available, and we may be unable to update you on our products, services, and promotions. You are entitled, in accordance with the applicable law, to withdraw any previously given consent or object to the processing of your data on valid grounds at any time. Your preferences will be implemented for future interactions. Please note that withdrawing consent for the use or disclosure of your data may limit your access to certain services.

In line with the data protection regulations, you may have the right to: confirm the existence of your personal information in our records, request access to and details about the personal information we hold, receive copies of your personal information (in paper or electronic format for portability), update and rectify any inaccuracies in your personal data, object to the automated processing or profiling of your data, and request the blocking, restriction, anonymization, or deletion of your information, where appropriate. The right to access personal information may be subject to limitations based on local legal requirements. To exercise these rights, please contact dpo@agm.group.

You have the right to request that we do not process your data for marketing purposes. We will typically notify you (before collecting your data) if we intend to use it for marketing or share it with third parties for such purposes. You can prevent such processing by informing us before data collection or by contacting us at marketing@agm.group at any time.

Our websites or other digital properties may occasionally feature links to and from our partner networks, advertisers, and affiliates. If you follow a link to these websites, please be aware that they have their privacy policies, and we do not bear responsibility for these policies. Kindly review these policies before providing any personal data to these websites.

If you share information or material about another individual with us, please ensure that sharing and our subsequent use align with the relevant laws. For instance, inform the individual about the processing of their data and obtain any necessary consent as required by the data protection laws in force.

Access to information

The Act grants you the right to access information that is held about you. You can exercise this right in compliance with applicable data protection laws. For instance, if you are based in the UK, this typically involves the DP Act 1998 and EU Directive 95/46/EC, and as of 25th May 2018, the GDPR regulation/DP Act 2018. Requests should be submitted in writing to the address below to allow us to identify the requester. Due to technological limitations and/or security concerns, sharing information via social media in response to access requests may not be suitable; therefore, please provide an alternative address for our response. We reserve the right to reject requests that are repetitive, require excessive technical efforts, pose risks to others’ privacy, or are highly impractical. In cases of excessive or unfounded requests, a reasonable fee may be applied. If a request is denied, we will provide an explanation. If you are dissatisfied, please consult the Complaints section for further action.

Data security and integrity

We prioritize the security, integrity, and confidentiality of your information. Our controls are in place to prevent unauthorized access, modifications, disclosure, and misuse of data. We use encryption for data in transit and continuously explore new technologies to safeguard your personal information. It is important to remember that while we strive to protect your data, no security measures are flawless or invulnerable.

Complaints

If you want to report how your personal data is being processed or how your complaint is being managed, you can submit a complaint to the Supervisory Authority and AGM Group’s Data Protection Officer.

For details on how to reach us, please refer to the “How to Contact Us” section.

Changes to our privacy policy

Any future modifications to our Privacy Policy will be published on this page and, when suitable, communicated to you via email. Please revisit this page regularly to stay informed about any updates or alterations to our Privacy Policy.

How to contact us

For any inquiries or feedback regarding this Privacy Policy, our privacy procedures, or if you wish to update the information or preferences you have provided, please click here.

You can also reach us via email at dpo@agm.group or by mail at:

Data Protection Officer AGM Group

The Heights East

Cranborne Road

London EN6 3JN

United Kingdom